the blog

  • What your business data is already telling you

    What your business data is already telling you

    Here’s something that gets overlooked more than almost anything else in an independent business. You’ve been collecting evidence for years. Every email you’ve sent. Every page on your website. Every offer you’ve put out into the world. All of it has left a trail. Open rates, click rates, visitor numbers, sales figures, social insights. A…

    OPEN POST

  • What to do with the old content you’ve already forgotten

    What to do with the old content you’ve already forgotten

    You know that feeling when you put on a coat you haven’t worn since last winter and find a tenner in the pocket? That feeling of being lucky — even though it was always your tenner. You earned it. You just forgot it was there. Well. You’ve got loads of those in your business. You…

    OPEN POST

  • 4. Pulling the wrong thread

    4. Pulling the wrong thread

    Running a business makes us acutely aware of problems. It’s literally part of our job — understanding how what we do solves problems for our clients, and fixing things for them when they go wrong. So when something breaks in our own business, jumping straight into action mode is completely natural. We’re also short on…

    OPEN POST

  • 3. Before you press send — try this

    3. Before you press send — try this

    In my last post, I talked about how adjusting just one thing… …an offer, a service, a package, can create a ripple of knock-on effects you weren’t expecting. But I’m not one to leave you hanging. So here’s my favourite thing, right now, for keeping your messaging and content on track. And it’s genuinely simple.…

    OPEN POST

A weekly note, a place for figuring things out together, occasional swaps and quiet matchmaking, and an invitation to Moan at the Moon.