FAQ
Honestly, there is no such thing as a stupid question!
Whether you’re wondering how long it takes or if you’ll need to learn Klingon to understand the tech (spoiler: you won’t), this page is here to give you a clear picture of how we’ll work together—with a side of good vibes and zero judgment.
01. The website creation process
You know your business better than anyone, so your input is gold—but don’t worry, I’ll guide you every step of the way. Most clients spend around 4–5 hours across the whole project. I’ll provide simple templates, clear next steps, and keep things moving smoothly. I handle the tech wizardry, you bring the magic.
Perfect! That’s exactly why I’m here. Most of my clients start with a vague feeling of “I need a website but have no clue where to begin.” Through our discovery process, I’ll help you uncover what you actually need (often different from what you think you want). No judgment, just gentle guidance toward clarity.
How long does a custom website take? Most projects take 4–6 weeks from start to launch, depending on how complex your site is and how quickly we gather your content. I’ll give you a tailored timeline during our discovery call so you always know what to expect—no mysterious radio silence.
Happens all the time! Your business evolves, and sometimes what seemed perfect at the start needs tweaking. I build in flexibility and include revisions because I’d rather you love the final result than stick rigidly to the original plan.
I book a limited number of projects each month so I can give each one the love and attention it deserves. Right now, I’m booking projects starting in about 4 weeks time. Got a tight deadline? Let me know—I sometimes have rush options available for those “yesterday would be great” moments.
Absolutely. I’m not a copywriter, but I am very good at drawing out what makes your business special. I’ll guide you with prompts, suggestions, and real talk to help you write content that connects. I also help with visuals—pointing you toward great free resources and showing you how to get your images looking top-notch.
02. Technical things (made non-scary)
Not even slightly. I handle all the technical stuff—domain names, hosting, email setup—so you don’t have to lift a digital finger.
Even if you’re hiring someone (like me!), it’s worth knowing the most common website mistakes so you can spot them before they become problems. So here are 3 web design mistakes to avoid →
I’ll explain what you do need to know in plain English (no jargon), and give you easy-to-follow instructions if there’s anything on your end. Promise.
Never. I’ve worked with everyone from tech-phobic artists to busy café owners who just want their website to work. There’s no such thing as a stupid question here, and I’ll explain things as many times as needed until it clicks.
Because it’s powerful, flexible, and gives you total control. WordPress powers over 40% of the internet—it’s not just for bloggers! It allows me to build a site that looks beautiful and works hard behind the scenes, while still being easy for you to update on your own.
You bet. I’ll provide personalised training and simple video tutorials so you can confidently make updates without needing a developer. Want to be totally hands-off? I’ve got ongoing support options too.
First—breathe! Nothing is ever truly “broken” beyond repair. Every project includes 30 days of support, so if something goes wonky, just give me a shout. Most issues are quick fixes that I can sort remotely.
03. What makes your websites different?
These aren’t websites you’ll outgrow in six months. I build with your future self in mind—whether that’s adding booking systems, launching online courses, or expanding into new markets. Your site grows with your ambitions instead of limiting them.
Smart architecture and forward thinking. Instead of cramming everything in at launch, I build foundations that make it easy to add new features when you’re ready. Think of it like buying a house with good bones—you can renovate rooms as needed without rebuilding from scratch.
It means your website isn’t just pretty—it’s purposeful. Every design decision serves your goals and speaks to your people. But it’s not cold or corporate; it feels authentically like you. Strategy that makes sense, soul that makes connections.
04. After your website launches
Most designers stop at launch—I don’t. “Everything after” means I’m here to help with the rest: booking systems, email marketing, e-commerce, SEO tweaks, analytics setup. Your website launch is just the beginning of our creative partnership.
Can I hire you for updates and additions? Absolutely. Whether it’s a once-in-a-while tweak, adding new features as you grow, or regular hands-off maintenance, I offer both ad-hoc and ongoing services. You stay in your zone of genius while I handle the behind-the-scenes magic.
Great question! I’ll set up simple analytics so you can see what’s happening—how many visitors you’re getting, which pages they love, where they’re coming from. More importantly, I’ll help you understand what those numbers actually mean for your business.
Yes! Every project includes 30 days of post-launch support to make sure everything’s running smoothly and you feel comfortable. After that, I offer flexible support—ongoing retainers, pay-as-you-go updates, or quick fixes when something needs sorting.
I’m here for the long haul. Some clients love updating their own site; others prefer to hand it off completely. Whatever works for you, I’ve got options. Think of me as your website’s fairy godmother—just a message away when you need help.
Absolutely. Whether it’s a once-in-a-while tweak, adding new features as you grow, or regular hands-off maintenance, I offer both ad-hoc and ongoing services. You stay in your zone of genius while I handle the behind-the-scenes magic.
05. Packages, pricing, and practicalities
Totally fine! My packages are flexible frameworks—not rigid one-size-fits-all boxes. During our call, we’ll talk about your goals, needs, and budget so I can shape a custom solution that suits your business perfectly.
I work best with creatives, freelancers, local businesses, wellness practitioners, and purpose-led brands that value personality and genuine connection. If you’re independent-minded, values-driven, and want a website that feels authentically like you, you’re in the right place.
Most projects are split 50/50—half upfront to secure your spot, and the rest before launch. For bigger projects, I offer milestone payment plans to spread out the investment. I accept bank transfer..
Nope! I’m not currently VAT registered, so the price you see is the price you pay—no nasty surprises or hidden extras.
I get it—running an independent business means making tough choices about where to invest. I occasionally offer community support spots at reduced rates, or we can discuss phasing your project to spread the investment over time.
06. Working together
I’m in lovely Falmouth, working with clients across the UK and internationally. Most projects happen virtually (Zoom chats, shared folders, digital high-fives), but if you’re local to Falmouth, I’m always up for a coffee and creative brainstorm.
Think collaborative coffee dates rather than corporate boardrooms. I’m thorough but not precious, creative but grounded, and I genuinely care about your success. Plus, I make terrible puns and will probably overshare about my latest Netflix obsession.
Still got questions?
Perfect—I love a curious mind. And honestly, the best projects start with clients who ask lots of questions.
